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FAQs

How do I avoid paying fees for using my card?
What is the difference between in-network and out-of-network?
What are MoneyPass and Allpoint?
I was asked to establish a PIN with my new Chase Card; why do I need to establish a PIN if I already have a PIN for my unemployment compensation claim and/or my old blue Xerox card?
My Chase card was cancelled before I activated it – what should I do?
What if I require assistance with my Chase debit card in other languages?
Does Chase offer services for the hearing impaired?
Who should I contact if I lost my gold Chase debit card?
I still have an old blue debit card - what will happen to any money remaining on that card?

Who should I contact if I lost my old blue debit card?

How do I avoid paying fees for using my card?

There is never a fee to use your card for purchases and you can always request cash back from your purchase at many retail establishments, such as grocery stores, pharmacies, and post offices without a fee. Cash amounts available may vary by company and individual store location.

The best way to avoid paying any ATM fees on your card is to only use the over 3,800 completely free in-network ATM locations in Pennsylvania. Please visit the ATM locators section of this website to find the in-network closest to you by clicking here.

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What is the difference between in-network and out-of-network?

In-network refers to the selected financial institutions and ATM networks that provide free services for your card. You always receive completely free balance inquiries and ATM withdrawals at any in-network provider: Chase Bank, Allpoint, MoneyPass, Santander Bank (formerly Sovereign), Susquehanna Bank, and First National Bank of Pennsylvania. Out-of-network machines are essentially any machines that are not part of your in-network. While you can use an out-of-network ATM, your first two withdrawals each month will likely be subject to a surcharge imposed by the owner of the ATM, and subsequent withdrawals in that month from out-of-network ATMs will be subject to both the surcharge and a $1.25 fee. You will be notified of the amount of the surcharge before you accept your transaction and you will be provided the opportunity to cancel your transaction if you desire. You can always make free balance inquiries at any out-of-network ATM machine.

The best way to avoid surcharges and fees is to only use one of the over 3,800 completely free ATM locations in Pennsylvania: Chase Bank, Allpoint, MoneyPass, Santander Bank (formerly Sovereign), Susquehanna Bank, and First National Bank of Pennsylvania. Please visit the ATM locators section of this website to find the in-network closest to you by clicking here.

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What are MoneyPass and Allpoint?

MoneyPass and Allpoint are not banks with physical locations. They are networks of ATM machines that are often located in establishments you already frequent, such as grocery stores, gas stations, and pharmacies. Popular locations in Pennsylvania include 7-Eleven, CVS, Get-Go, Hess, K-mart, Sheetz, Sunoco, Target, Walgreens, Walmart and WaWa.

Disregard any references you may see to MoneyPass and Allpoint offering only surcharge-free ATMs; as part of your Chase debit card network, MoneyPass and Allpoint ATMs provide you with completely free ATM withdrawals and balance inquiries. Please check the stickers on an ATM to confirm that the machine is supported by at least one of your six participating in-network partners: Chase Bank, Allpoint, MoneyPass, Santander Bank (formerly Sovereign), Susquehanna Bank, and First National Bank of Pennsylvania; or visit the ATM locators section of this website to see if a particular machine is in-network by clicking here.

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I was asked to establish a PIN with my new Chase Card; why do I need to establish a PIN if I already have a PIN for my unemployment compensation claim and/or my old blue Xerox card?

The PIN that you established with your unemployment compensation claim or with your Xerox card does not transfer over to Chase for security reasons. You will need to establish a new PIN with Chase in order to use your debit card at ATMs.

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My Chase card was cancelled before I activated it – what should I do?

The account associated with your Chase Card will be closed if you do not activate your card within 90 days from date of issuance. If your account was closed, please call Treasury at 877-869-1956 to request a new debit card.

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What if I require assistance with my Chase debit card in other languages?

Chase provides you with automated and live customer service in English and Spanish at 866-586-1706. Additionally, Chase provides you with automated customer service in 14 additional languages at 866-444-6120 with the option to speak with a translator for live customer service.

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Does Chase offer services for the hearing impaired?

Chase provides services for the hearing impaired through a dedicated TTY service at 866-650-8275. You must have the TTY device to communicate with the TTY Chase Advisor.

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Who should I contact if I lost my gold Chase debit card?

Please contact Chase at 866-586-1706 if you have lost your gold debit card. Cardholders are entitled to one free replacement card per year. Additional replacement cards are available for $5. If you have sufficient funds in your account, you can request a replacement card from Chase to be sent to you on an expedited basis for $15.

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I still have an old blue debit card - what will happen to any money remaining on that card?

After March 14, 2013, benefits were no longer deposited on your blue debit MasterCard. Money on your blue debit MasterCard was not transferred to the new gold Chase debit MasterCard. You are encouraged to spend any remaining balance on your blue card as soon as possible, as there will come a point in the future at which the blue cards will be deactivated. You will receive ample prior notification of accounts being closed, and will have the opportunity to obtain any remaining balances.

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Who should I contact if I lost my old blue debit card?

Please contact Xerox at 877-406-8257 if you have lost your current blue debit card. Cardholders are entitled to one free replacement card per year. Additional replacement cards are available for $4. If you have sufficient funds in your account, you can request a replacement card from Xerox to be sent to you on an expedited basis for $12.

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